Coastal E-Bikes Respects Your Privacy
At Coastal E-Bikes and our associated companies, we highly value your personal privacy and acknowledge your expectations for privacy and security regarding all your personal information. We recognize the importance of protecting and safeguarding sensitive information about you and employ rigorous standards and procedures designed to prevent the misuse of your information.
We encourage you to carefully read this privacy notice (the “Privacy Notice”) to comprehend the information we collect and how we utilize it.
Coastal E-Bikes, Inc. and its affiliates and subsidiaries (collectively “Coastal E-Bikes,” “us,” “our,” or “we”) are accountable for your information, and this Privacy Notice establishes an agreement between you and Coastal E-Bikes. By accessing and using our United States website (the “Site”), you acknowledge that you have read this Privacy Notice, understood it, and do not object to our processing activities.
This Privacy Notice outlines how Coastal E-Bikes collects, protects, uses, and discloses information and data collected during your access to and use of the Coastal E-Bikes Site, products, and services, as well as your interactions with Coastal E-Bikes via telephone, through mail, or at our physical locations. It also elucidates your rights, which may vary depending on your location.
During certain points of your interaction with the Site, specific third-party service providers engaged by Coastal E-Bikes (“Service Providers”) may be responsible for collecting information related to you, your interactions with the Site, your preferences, your settings, or other general information. In other instances, you will need to submit various pieces of information to a Service Provider to take advantage of services offered by Coastal E-Bikes. This Privacy Notice will identify instances where your information is being collected, transmitted, or stored by a Service Provider. In such instances, your information will become subject to terms and conditions and a privacy policy operated by that Service Provider. Please refer to the “Access to Your Information” section below for more information about our Service Providers.
Consent
By accessing this Site, registering with Coastal E-Bikes, creating a user profile on our Site, or submitting information to Coastal E-Bikes, you consent to this Privacy Notice and the collection and use of information as described below. We will take steps to notify you and confirm that you agree at different stages of collecting information. If you do not agree with our policies and practices, you may not be able to access or benefit from certain portions of this Site.
Scope
Please be advised that this Privacy Notice applies to information that we collect:
How We Collect Your Information
The only personal information we collect about you is either provided by you voluntarily or as described below under “Information Collected from Your Use of the Site.” Coastal E-Bikes does not collect biometrics or sensitive information relating to health, race, gender, or other special category data.
Information We Collect
If you access or submit an inquiry through our Sites, set up an account, subscribe to a service, register to receive marketing materials, participate in contests, sweepstakes or promotions, upload a photo, or receive other services, we may ask you to provide certain personal information such as your name, email address, phone number, location, and zip code, and other personally identifiable information (“Personal Information”).
We take reasonable steps to ensure that we only ask for the information we need for the purposes listed in “How We Use Your Information”. We also take steps to ensure that your contact information is accurate, complete, current, and otherwise reliable. We will only collect and process your Personal Information if we:
We may periodically supplement the Personal Information we collect from you with personal or non-personal information about you or another person obtained from companies with whom we have marketing or other business relationships and other third-party sources. Any aggregate information that is linked or linkable to your Personal Information will be treated by us as Personal Information under this Privacy Notice.
Children Under Age 16
Coastal E-Bikes products and services are designed for adults, not children. Therefore, this Site is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Site. If you are under 16, do not use or provide any information on this Site or on or through any of its features/register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.
Payment Information
Coastal E-Bikes does not collect or maintain any payment information. When you place an order for an e-bike or other products all payments are processed through our third-party payment processor, which as of the date of this Privacy Notice, is Shopify Inc. When you provide payment information on this Site, it will be submitted through Shopify’s payment portal. All payment information and transactions are subject to Shopify’s privacy policy and terms of use. If there is any trouble processing an order, we will use your contact information to contact you to alleviate such trouble. We do not share your personal and financial information with any third parties, except as specified in this Privacy Notice.
Coastal E-Bikes also works with Service Providers to provide convenient financing options for the purchase of our e-bikes. When you choose to finance an e-bike purchase, you will be redirected to a Service Providers’ site or portal in order to submit the necessary information to obtain financing. Coastal E-Bikes has no right or ability to alter a decision regarding financing and does not have access to any information related to financing, such as your credit score. All requirements for financing options are determined by the applicable Service Provider.
Information Collected from Your Use of the Site
We or a Service Provider may use Site analytics tools or other licensed technologies from third parties to collect information about you from your use of this Site. This information may be combined with other information that you choose to submit to us. This information may also be merged into aggregate information about site visitors and traffic. We also may use third-party Service Providers’ analytics tools to distinguish and analyze user behavior.
Here are the details of how we do this and the reasons why:
Log Files
We or a Service Provider may collect anonymous and technical information from your computer when you request a web page while visiting the Site. We use this information for statistical purposes, to ensure that our pages on our Site will appear and function appropriately on your computer, to determine which site referred you to our Site, and to personalize your access to our Site.
Cookies
Cookies are small text files that are stored on your computer when you visit certain online pages that record your preferences. Coastal E-Bikes and our Service Providers use cookies to track use of our Sites and online services. Cookies may also be used to monitor traffic, improve the Sites, make the Sites easier and/or more relevant for your use, and improve the performance of our advertising on other Sites.
You can opt out of accepting cookies by adjusting your browser settings to not accept cookies or to notify you when you are sent a cookie. However, certain features of our Sites or other services may not work if you delete or disable cookies.
Web Beacons
Some pages of the Site and our e-mails may contain small electronic files known as web beacons that permit us or a Service Provider to count users who have visited those pages or opened an email and for other related Site statistics.
Social Networking
If you access any of our Sites from a social networking site (e.g., Facebook or Twitter), or if you otherwise agree to associate your account with us through a social networking site, we may also receive Personal Information about you from such social networking site.
Information We Collect Offline
We collect information when you visit a Coastal E-Bikes retail showroom. This may include:
How We Use Your Information
We use your Personal Information for various purposes including:
We will only contact you in ways compatible with your communications choices.
Other Ways We Might Use Your Information
In addition to the specific uses described above:
Access To Your Information
We do not share, sell, rent, or transfer your personal information except as described in this Privacy Notice. Your information will be accessible to Coastal E-Bikes employees who are trained to comply with our internal policies for handling Personal Information.
Service Providers may also have access to your personal information while they are carrying out their services. However, we require all Service Providers to maintain confidentiality standards that are commercially reasonable to ensure the security of your Personal Information.
Disclosure of Your Information
We will only disclose or share your Personal Information in certain situations such as:
Security
We employ commercially appropriate safeguards both online and offline to maintain the security, confidentiality, and integrity of the information that we collect about you.
Please note that no transmission of data over the internet is 100% secure. While we employ reasonable measures to protect your Personal Information, we cannot guarantee that unauthorized third parties will not defeat those measures or use nonpublic Personal Information for improper purposes. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or for actions of third parties.
Third Party Sites & Advertising
This Privacy Notice applies only to information collected by Coastal E-Bikes. We may provide links to third party sites from our Sites as a service but have no ability to control or be responsible for the privacy practices of third party sites.
Third party advertisers or ad networks may use cookies or other technologies on our Sites for various purposes. We have no ability to control their privacy practices.
Controlling Your Personal Information
You can modify or limit the communications we send to you by contacting us directly at info@coastalebikespcb.com.
Depending on applicable law, you have rights related to submitting complaints or objections regarding our collection and use of your information at any time.
We will fulfill these rights within the applicable time period subscribed by such laws.
Retention of Your Personal Information
We will only retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected and to the extent permitted or required by law.
California Privacy Rights
Coastal E-Bikes adopted this section to comply with the California Consumer Privacy Act of 2018 (“CCPA”) specifically applying solely for residents of California (“California Consumers”).
Please see the full revised document online for further details regarding California Consumer rights under CCPA.
Terms & Conditions
The Terms & Conditions as well as Purchase Terms & Warranty govern all matters not set forth in this Privacy Notice.
Changes to this Privacy Notice
We may occasionally make changes to this notice for accuracy purposes. If we make changes, the revised notice will be posted online with the date of the newest version listed.
If you have further questions about our collection and use of your Personal Information or wish to exercise any of your rights over your personal information please contact us at info@coastalebikespcb.com.